Privacy Policy
NOTICE OF PRIVACY PRACTICES – PLEASE REVIEW IT CAREFULLY.
When it comes to your health and personal identifying information, SynergenX Weight Loss takes your privacy and security seriously. This policy explains your rights and some of our responsibilities to help you understand how we use and manage your personal information. The information subject to his policy includes your “personal identifying information,” which may include data such as your social security number, drivers license number, biometric data, credit or debit card numbers, as well as “protected health information,” which includes information that you share with us treatment, payment, or our operations. You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
We Do Not Sell Or Share Your Information With Others
Unless you provide us with permission (for instance, by authorizing the release of your medical records to a third party) we will not release or share your information unless the law requires us to do so. You can ask to see or get an electronic or paper copy of your medical record and other health information at any reasonable time. We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee when appropriate. We may say “no” to your request, but we’ll tell you why in writing within 60 days. You can also ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would effect your care or our ability to comply with our obligations under the law or to your insurance carrier. However, if you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information. You can also ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We will provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We will provide you with copies of your medical records at your request, normally within fifteen days of your request, subject to the conditions and charges allowed by the laws of your state.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information, talk to us. You can tell us how to (i) share information with your family, close friends, or others involved in your care, (ii) share information in a disaster relief situation, (iii) share information through communication instructions that you provide to us (text, email, etc.). If you are not able to tell us your preferences, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety. You can ask us to correct health information about you that you think is incorrect or incomplete. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail, email, or text messages to a certain address or telephone number in order to receive information about the services we provide.If you have given someone medical power of attorney (not a durable power of attorney or a general power of attorney) or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action. As a service to our patients, we provide courtesy appointment reminder calls/texts to your cellphone or email account. You may also receive appointment reminders and other information via automated telephone reminders. In some cases, if you use voicemail, we may leave you a voicemail message. The information transmitted can include protected health information. You have the right to opt out of these programs if you do not consent to receiving such calls, texts, emails and reminders. If you do not want to participate, let us know in writing and we will remove you from these programs.
How We Use Your Information
We can use your health information and share it with other professionals who are treating you. We can use and share your health information to run our practice, improve your care, and contact you when necessary. We may use audio or video recording devices to ensure that you have a quality patient experience, or to facilitate treatment. We may also use your personal information to contact you or remind you of appointments, or to inform you about products or services that we offer which may be of interest to you. We can use and share your health information to bill you for services, or to bill and get payment from health plans or other entities In some cases, we are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. The law provides that we can also share health information about you for certain things, like (i) preventing disease, (ii) helping with product recalls, (iii) reporting adverse reactions to medications, (iv) reporting suspected abuse, neglect, or domestic violence, (v) preventing or reducing a serious threat to anyone’s health or safety, or (vi) doing research. We may use de-identified statistical or numerical data for purposes of medical research (de-identified means that your identifying information has been removed). We will not use non-de-identified data for research without your permission and consent.
Required Disclosures
Will also share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law. We may share your information to respond to requests from a medical examiner, coroner, or funeral director. We may share your information in response to a proper request, for instance, (i) in relation to workers’ compensation claims, (ii) for law enforcement purposes or with a law enforcement official, (iii) with health oversight agencies for activities authorized by law, (iv) for special government functions such as military, national security, and presidential protective services, (v) to respond to lawsuits and legal actions, or (vi) in response to a subpoena, or a court or administrative order.
Our Responsibilities
We are required by law to maintain the privacy and security of your personal and protected health information. We will let you know promptly if we determine that a breach has occurred that may have compromised the privacy or security of your electronically stored information. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
Patient Health Information Privacy Practices & Policies
This Privacy Policy pertains only to this website and its practices for data collection, processing and usage. Practices and policies related to patients’ healthcare information is a separate matter, which is covered in our Patient Information section on this website.
Privacy Policy Regarding This Website
We are committed to protecting your privacy. This Internet Privacy Policy governs our data collection, processing, and usage practices. Using our website, you consent to the data practices described in this Internet Privacy Policy. You are free to explore the website without providing any information about yourself. You should not use the website if you disagree with the data practices described in this Internet Privacy Policy.
Changes to this Internet Privacy Policy
We may update this Internet Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. Your continued use of the websites, the subscription service and/or continued provision of personal information to us will be subject to the terms of the then-current Internet Privacy Policy.
Information About Children
This website is not intended for or targeted to children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us so that we may delete the information.
Patient Testimonials and Comments
We may post patient testimonials and comments on our website that may contain personal information. We obtain each patient’s individual consent via email and/or signed release prior to posting the patient’s name and testimonial.
Service Providers
We employ other companies and people to provide services to website visitors and patients, and on occasion, we may need to share your information in a HIPAA-compliant manner. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our Internet privacy policies and patient data handling.
Security of Your Personal Information
We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment protected from unauthorized access, use or disclosure. When sensitive personal information is collected on our website and/or transmitted to another website, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Social Media Features
Our website includes social media features (such as the Facebook “like” button), widgets (such as the “share this” button) or interactive mini-programs that run on our sites. These features may collect your IP address and which pages you visit on our sites, and they may set a “cookie” to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. This Internet Privacy Policy does not apply to these features. Your interactions with these features are governed by the Internet Privacy Policy and other policies of the companies providing them.
External Websites
Our website may provide links to other websites. We do not control — and are not responsible for — the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners or their practices. This Internet Privacy Policy does not apply to these other websites, which are subject to those entities’ privacy policies and other policies.
Cookies and Other Technologies
We may use “cookies,” log files, clear gifs or other technologies to help personalize your online experience. For example, a cookie can help us to recall your specific information on subsequent visits. Other technologies allow us to determine which email subscribers click through and read our newsletters.
Unsubscribe from Our Communications
Our text messaging list is “opt-in,” meaning that you must choose to receive SMS text messaging from us. Standard text messaging rates will apply. You can reply STOP to opt-out at any time.
Our email list is “opt-in,” meaning that you must choose to receive communications from us. This also means that you may unsubscribe from our marketing communications at any time, which can be done simply by clicking on the “unsubscribe” link located on the bottom of our emails or by sending us an email us at info@synergenxhealth.com.
We Never Sell Personal Information
We will never sell your personal information to any third party. SMS opt-in or Phone Numbers for the purpose of SMS are not being shared.
SMS Terms and Conditions
If you have consented to receive text messages from Synergenx, you may receive marketing, customer care, account notifications and delivery notification text messages from Synergenx . Message and data rates may apply. Messaging frequency may vary. Reply STOP to opt-out. Reply HELP for assistance You can review our privacy policy for additional information https://weightloss.synergenxhealth.com/privacy-policy/
File A Complaint
You can complain if you feel that we have violated your rights by contacting us as follows: SynergenX Weight Loss 11445 Compaq Center, West Drive A6.8 Suite A, Houston, Texas 77070
ATTN: Privacy Enforcement. legal@synergenx.com.
You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints. We will not retaliate against you for filing a complaint.
Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website, at https://weightloss.synergenxhealth.com.
Contact Us
If you have any questions about this Internet Privacy Policy or our treatment of the information you provide us, please write to us by email at info@synergenxhealth.com or postal mail at 130 Vintage Park Blvd., Building C, Suite H, Houston, TX 77070-3999.